IT Management Practice

We have developed an approach to all our IT Service Management offerings- both Advisory and IT practice, that supports our view that IT management needs to be more business facing than technology centric. This view applies to all businesses - technology's value lies in its application, not in itself.

In support of this view, we have over the past five years, developed our IT Management 3Role Model™ framework. The framework starts from the simple contention that IT has 3 roles that the business expects IT to play;
Role 1. “Deliver IT without fuss” – that is, IT must simply work efficiently for the business, once operational. This role requires IT management to institute standards, policies and processes that support this outcome.
Role 2. “Get involved in the business, to improve the results of the business” - that is, proactively work with line management to help them to be more profitable. This requires IT management to understand the business they are in and act in a consultative manner to the business.
Role 3. “Give us good leadership” – this means that IT has a leadership role to play in the business, to assist with developing future business strategies supported by technology.
 
In addition we have developed the concept that all businesses have a certain Business momentum that can be measured based on their;
  • Mass = staff, branches, geography etc.
  • Speed = how fast and how dependent on continuity
  • Direction = vision, mission, objectives